How to Buy a Flight and Hotel if Tyou Rtravel to a Country You Dont Know?

Last checked: 16/eleven/2021

Air passenger rights

Travel and coronavirus

EU air passenger rights apply:

• If your flight is inside the EU and is operated either by an EU or a non-Eu airline
• If your flight arrives in the EU from outside the EU and is operated past an EU airline
• If your flying departs from the EU to a non-Eu country operated by an Eu or a non-Eu airline
• If you accept non already received benefits (compensation, re-routing, assist from the airline) for flight related problems for this journeying nether the relevant police force of a non-EU country.

Travelling from the Great britain to an EU country

From one January 2021, EU rules on air passenger rights do not use to cases of denied boarding, cancellations or delays to flights from the UK to the EU if your flight was operated past a UK carrier or another non-EU carrier, fifty-fifty if yous booked your flight before this date. Notwithstanding, EU rules continue to apply from 1 Jan 2021 if your flying from the United kingdom to the Eu was operated by an Eu carrier, unless you take already received compensation or benefits under UK police force.

European union means the 27 Eu countries, including Guadeloupe, French Guiana, Martinique, Réunion Island, Mayotte, Saint-Martin (French Antilles), the Azores, Madeira and the Canary Islands (only not the Faeroe Islands). Eu rules also utilize to flights to and from Iceland, Norway and Switzerland.

Warning

The outbound and return flights are e'er considered as 2 separate flights even if they were booked equally function of one reservation. In some cases the airline operating the flying (too known as the operating air carrier) may not exist the same as the i from which you bought your ticket. In case of any difficulties only the airline which operates the flight tin can be held responsible. In cases where an airline hires (under a wet lease) an aircraft including crew from another airline, the airline which hires the aircraft has operational responsibleness for the flight and is regarded as the operating airline under EU rules (specifically Regulation 261/2004).

What went wrong?

• Your flying was cancelled
• Your flight was delayed
• You lot were denied boarding
• Your flying was overbooked
• Your flight was upgraded or downgraded
• You missed your connecting flight
• Your luggage was lost, damaged or delayed

How to merits your rights?

Claim your rights!

Denied boarding

You may exist denied boarding by the airline:

• For safety, security or health reasons (for example if yous did not inform the airline in advance of any severe infectious diseases or allergies) or if you don't take the correct travel documents (more information on documents you need for travel in Europe)
• If you lot didn't take the outbound flight of a reservation which included a return flight
• If yous didn't take the other flight(s) included in a reservation with sequent flights
• If yous don't have the relevant documentation for your pet when it is travelling with yous

If you have presented yourself on time for check-in with a valid flight reservation and travel documentation and you're denied boarding by the airline due to overbooking or for operational reasons, and you don't voluntarily give up your seat, you are entitled to:

• bounty
• the right to choose betwixt reimbursement, re-routing or rebooking at a later stage and
• assistance

Travelling from the Britain to an EU state

From 1 January 2021, European union rules on air passenger rights do not apply to cases of denied boarding, cancellations or delays to flights from the UK to the EU if your flight was operated by a UK carrier or some other not-European union carrier, even if you booked your flying before this date. All the same, EU rules proceed to apply from i Jan 2021 if your flight from the UK to the European union was operated by an Eu carrier, unless yous have already received compensation or benefits under UK police.

Warning

A printed or electronic notice informing you of your Eu air rider rights must be clearly displayed at the aerodrome check-in desk, at bank check-in kiosks and on-line. If you were denied boarding, your flying was cancelled, y'all experienced a filibuster of more than 2 hours at departure or you arrive with a long delay at your concluding destination, the airline must give yous a written discover setting out the rules for bounty and assistance.

Cancelled flight

Cancellation occurs when:

• your original flying schedule is abandoned and y'all are transferred to another scheduled flying
• the aircraft took off but, was forced to return to the airport of divergence and you were transferred to some other flight
• your flight arrives at an airdrome which is not the concluding destination indicated on your ticket, unless:
  • Y'all accepted re-routing (under comparable send conditions at the primeval opportunity) to the airport of your original final destination or to any other destination agreed past y'all. In this example it is considered every bit a delay and not a counterfoil.
  • The airport of arrival and the airport of the original terminal destination serve the same town, metropolis or region. In this instance it is considered as a delay and not a cancellation.

If your flight is cancelled you have the right to cull betwixt reimbursement, re-routing or return.

You are also entitled to aid at the airport.

If y'all were informed of the cancellation less than 14 days prior to the scheduled divergence date, you have a right to compensation. The airline has the obligation to bear witness if and when you were personally informed that the flight was cancelled. If this is not the case y'all can contact your national authority for further help.

However, compensation is not due if the carrier tin can testify that the cancellation is caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken. The airline has to evidence this by providing, for case, extracts from logbooks or incident reports. The air carrier should give this bear witness to the relevant national enforcement body equally well equally to the passengers concerned in line with national provisions on access to documents.

Travelling from the UK to an EU country

From ane January 2021, EU rules on air passenger rights do not apply to cases of denied boarding, cancellations or delays to flights from the United kingdom to the EU if your flight was operated past a UK carrier or some other non-EU carrier, even if you booked your flight before this date. However, European union rules go along to apply from i January 2021 if your flight from the UK to the EU was operated by an EU carrier, unless you have already received compensation or benefits under United kingdom law.

Warning

A printed or electronic detect informing you of your European union air passenger rights must be clearly displayed at the airport check-in desk, at bank check-in kiosks and on-line. If you were denied boarding, your flying was cancelled, you lot experienced a delay of more than than 2 hours at departure or y'all arrive with a long delay at your terminal destination, the airline must give you a written observe setting out the rules for compensation and aid.

Delay

If your flying is delayed at departure, yous take the right to aid, to reimbursement and a return flight, depending on the duration of the filibuster and the distance of the flying.

If you lot arrived at your final destination with a delay of more than 3 hours, you are entitled to bounty, unless the delay was due to extraordinary circumstances. The airline has to testify this past providing, for example, extracts from logbooks or incident reports. The air carrier should give this evidence to the relevant national enforcement body besides every bit to the passengers concerned in line with national provisions on access to documents.

Travelling from the United kingdom to an Eu state

From 1 Jan 2021, European union rules on air passenger rights practice not apply to cases of denied boarding, cancellations or delays to flights from the UK to the European union if your flight was operated by a UK carrier or another non-European union carrier, even if you booked your flight before this date. However,  EU rules continue to apply from 1 January 2021 if your flight from the United kingdom of great britain and northern ireland to the EU was operated by an EU carrier, unless y'all have already received compensation or benefits under Britain law.

Warning

A printed or electronic observe informing you of your EU air rider rights must be clearly displayed at the airport check-in desk, at check-in kiosks and on-line. If you lot were denied boarding, your flying was cancelled, yous experienced a delay of more than two hours at departure or yous arrive with a long delay at your last destination, the airline must give yous a written discover setting out the rules for compensation and assistance.

Your flight was overbooked

If you have presented yourself on time for the check-in with a valid flight reservation and travel documentation and you're denied boarding due to overbooking or for operational reasons, and you lot don't voluntarily requite upward your seat, you are entitled to:

• compensation
• the correct to choose between reimbursement, re-routing or rebooking at a later stage and
• help from the airline

Travelling from the U.k. to an European union state

From 1 January 2021, European union rules on air rider rights do non apply to cases of denied boarding, cancellations or delays to flights from the UK to the Eu if your flight was operated past a United kingdom of great britain and northern ireland carrier or another non-EU carrier, even if yous booked your flight before this appointment. However, EU rules continue to apply from ane Jan 2021 if your flight from the Great britain to the European union was operated by an EU carrier, unless you have already received bounty or benefits nether UK police force.

Alert

A printed or electronic notice informing you of your EU air rider rights must be conspicuously displayed at the drome cheque-in desk, at cheque-in kiosks and on-line. If you were denied boarding, your flight was cancelled, you experienced a delay of more than 2 hours at departure or you arrive with a long delay at your final destination, the airline must requite you lot a written observe setting out the rules for bounty and assistance.

Upgrading or downgrading

If you are upgraded, the airline tin't request any additional payment.

If you are downgraded, you are entitled to reimbursement of a percentage of the toll of your ticket, depending on the flying distance equally follows:

a) 30% - flights of 1 500 km or less

b) 50% - flights within the EU of more than 1 500 km (except flights between the European union and French overseas departments), and all other flights between 1 500 and 3 500 km

c) 75% - flights not falling nether (a) or (b), including flights between the EU and French overseas departments.

If you take two or more connecting flights included in a unmarried ticket, you can only exist reimbursed for the flight which was downgraded and non for the entire journey. The reimbursement should be paid within 7 days.

Travelling from the UK to an European union land

From ane January 2021, European union rules on air rider rights do not apply to cases of denied boarding, cancellations or delays to flights from the UK to the Eu if your flying was operated past a UK carrier or some other non-European union carrier, even if you booked your flight before this date. However, EU rules continue to apply from 1 January 2021 if your flight from the UK to the European union was operated past an EU carrier, unless y'all take already received compensation or benefits nether Britain police.

Merits your rights!

Yous missed your connecting flight

Connecting flights are journeys where you take to take more than ane flying to become to your final destination.

If yous miss a connecting flight, and go far at your final destination with a delay of more than than 3 hours, you are entitled to bounty.  This compensation is calculated according to the length of the delay and the distance to your last destination.

Y'all have a right to compensation if:

• your flights were booked as part of a single reservation and
• EU air passenger rights utilise and
• the filibuster to your arrival fourth dimension was not caused by extraordinary circumstances

Travelling from the UK to an Eu country

From 1 January 2021, EU rules on air passenger rights practice not apply to cases of denied boarding, cancellations or delays to flights from the Great britain to the EU if your flight was operated by a UK carrier or some other not-European union carrier, even if you booked your flight before this date. Withal, Eu rules continue to use from ane Jan 2021 if your flying from the Britain to the European union was operated by an EU carrier, unless you have already received compensation or benefits under UK police force.

Warning

You are not entitled to compensation if you miss your connecting flying due to delays at security checks or if you did not respect the boarding time of your flight at the airport of transfer.

Claim your rights!

Lost, damaged or delayed luggage

Checked-in luggage

If your checked-in luggage is lost, damaged or delayed, the airline is liable and you're entitled to compensation up to an corporeality of approximately EUR ane 300. However if the damage was caused by an inherent defect in the baggage itself, y'all're not entitled to any bounty.

Hand luggage

If your hand luggage is damaged the airline is liable if it was responsible for the damage.

Travel insurance

To ensure you have sufficient coverage when travelling with expensive items information technology's appropriate to take out private insurance. If you exercise not wish to do so you tin for a fee request a higher compensation limit (in excess of EUR 1 300) from the airline you lot are travelling with. This must exist done in accelerate and at the latest when you check-in.

How to complain

If you lot desire to file a claim for lost or damaged luggage, yous should do it in writing to the airline within vii days, or within 21 days of receiving your luggage if information technology was delayed. There is no standard EU-broad form.

Compensation - denied boarding

Corporeality in EUR	Distance
250	one 500 km or less
400	More than 1 500 km within the European union and all other flights between 1 500 and 3 500 km
600	More than 3 500 km

If you arrived on time for bank check‑in, you should e'er receive compensation if you lot're denied boarding. The only exception is if there were reasonable grounds to deny yous boarding, such as health, rubber or security concerns. Or if you did not have the required travel documents.

Fifty-fifty in cases where such grounds exist, airlines might however offer you compensation depending on the specific terms and atmospheric condition fastened to your ticket.

Connecting flight – i reservation with a unmarried check-in

If you are denied boarding because the airline operating the connecting flight accounted that yous would go far too belatedly to board this flying (as your first flight was delayed) compensation is due.

Alarm

If the airline has offered you re-routing and y'all achieve your final destination with a filibuster of two, iii or iv hours the compensation may be reduced by 50%.

Merits your rights!

Compensation - cancellation

Amount in EUR	Altitude
250	i 500 km or less
400	More than 1 500 km within the EU and all other flights between 1 500 and three 500 km
600	More than 3 500 km

If your flying is cancelled, the airline must offering you lot, on a one off ground, a selection between:

1. the reimbursement of your ticket and, if you lot have a connecting flying, a return flight to the airport of departure at the earliest opportunity
2. re-routing to your final destination at the primeval opportunity or,
3. re-routing at a later date at your convenience under comparable transport weather, field of study to the availability of seats.

As soon as y'all have called 1 of these three options, you lot no longer accept rights in relation to the other 2 options. All the same, the airline carrier may however have to provide bounty

• if you choose to have your ticket reimbursed – the compensation will depend on the type of flight
• if you choose re-routing – bounty will depend on the blazon of flight and the filibuster in reaching your last destination, past the original scheduled arrival fourth dimension.

You lot're not entitled to compensation:

• if yous are informed more than 14 days in accelerate
• if yous are informed between two weeks and seven days before the scheduled difference and y'all are offered re-routing which would allow you:
  • to depart no more than than ii hours before the original scheduled time of difference and
  • to reach your terminal destination less than 4 hours after the original scheduled fourth dimension of inflow

• if you are informed less than 7 days before the scheduled divergence and are offered re-routing which would let you:
  • to depart no more than than 1 60 minutes before the original scheduled time of departure and
  • to attain your final destination less than 2 hours after the original scheduled time of arrival.

Warning

If the airline has offered y'all re-routing and you lot reach your final destination with a filibuster of 2, iii or iv hours the compensation may exist reduced past 50%.

A printed or electronic notice informing y'all of your EU air passenger rights must be clearly displayed at the drome check-in desk, at check-in kiosks and on-line. If you were denied boarding, your flying was cancelled, you lot experienced a delay of more than 2 hours at deviation or you arrive with a long delay at your final destination, the airline must give yous a written detect setting out the rules for compensation and assistance.

You are not entitled to compensation in case of extraordinary circumstances which could not have been avoided fifty-fifty if all reasonable measures had been taken.

Merits your rights!

Compensation - delay at arrival

Amount in EUR	Distance
250	1 500 km or less
400	More than than 1 500 km inside the European union and all other flights betwixt one 500 and three 500 km
600	More than 3 500 km

• If you reach your final destination with a delay of 3 hours or more you are entitled to compensation if the delay is non caused by boggling circumstances.
• If you lot miss a connecting flight travelling within the EU or exterior the European union on a flight originating from an EU land, you should exist entitled to bounty, if you go far at your final destination with a filibuster of more than than 3 hours. It is non relevant if the carrier operating the connecting flights is an European union or non-Eu airline.
• If y'all depart from a non-EU country to your concluding destination in an European union country, with connecting flights operated successively by non-EU and European union airlines or by European union airlines only, merely the flights operated by EU airlines are taken into consideration for the right to compensation in case of a long delay on arrival at the final destination.
• You are not entitled to compensation if you miss connecting flights due to delays at security checks or if you did not respect the boarding time of your flying at the airport of transfer.
• If you lot accept a flying to a different aerodrome from the one in the original booking and information technology arrives late, you're entitled to bounty. The fourth dimension of arrival used for computing the delay is the time of arrival at the airport mentioned in the original booking or the destination agreed upon with the airline. Ship costs between the alternative drome and the one in the original booking or agreed destination should be borne by the airline.

Alarm

If the airline has offered you re-routing and you lot attain your terminal destination with a delay of 2, 3 or 4 hours, your compensation may be reduced past fifty%.

Claim your rights!

Compensation - denied boarding due to overbooking

Amount in EUR	Distance
250	ane 500 km or less
400	More than i 500 km within the European union and all other flights between 1 500 and three 500 km
600	More than three 500 km

You should always receive compensation if yous're denied boarding.

Connecting flying – one reservation with a single check-in.

If you are denied boarding because the airline operating the connecting flight accounted that you would arrive likewise tardily to board this flight (as your first flight was delayed) bounty is due.

Warning

If the airline has offered you re-routing and you attain your concluding destination with a delay of 2, 3 or 4 hours, your compensation may exist reduced by l%.

Claim your rights!

Assistance in the event of denied boarding

Airlines should provide help gratis of accuse while you look. In the event of travel disruption, you should make yourself known to the airline, to avoid a situation where you lot accept to brand your own arrangements. Airlines should also ensure, where available, that adaptation is accessible for people with disabilities and their service dogs. The assist to be provided includes:

• Refreshments
• Food
• Adaptation (if you are rebooked to travel the next day)
• Transport to your accommodation and return to the airport
• 2 telephone calls, telex, fax letters or emails

If assist is non offered and you paid for any of the above items out of your own pocket, the airline should reimburse y'all, provided the expenses were necessary, reasonable and advisable. You should keep all receipts for this purpose. Y'all only have the right to aid as long as you have to wait for re-routing, nether comparable ship conditions, to your final destination at the primeval opportunity or a return flight.

In infrequent cases, the airline may decide to limit or refuse assist if information technology would cause further delay to passengers waiting for an culling or a delayed flying.

Warning

Unless the terms and weather condition of your ticket specify otherwise, you are not entitled to assistance if:

• you were denied boarding on reasonable health, prophylactic or security grounds
• you did not accept the required travel documents

Merits your rights!

Help in the event of counterfoil

Airlines should offer you lot and provide assistance free of charge while you lot look. In the outcome of travel disruption, you should make yourself known to the airline, to avert a situation where y'all have to brand your ain arrangements. Airlines should also ensure, where available, that adaptation is attainable for people with disabilities and their service dogs. The assistance to exist provided includes:

• Refreshments
• Nutrient
• Accommodation (if y'all are rebooked to travel the adjacent day)
• Transport to your accommodation and return to the airport
• two telephone calls, telex, fax messages or emails

If assistance is not offered and you lot paid for your ain meals and refreshments etc., the airline should reimburse yous, provided the expenses were necessary, reasonable and advisable. You should keep all receipts for this purpose. Yous only have the right to assistance as long equally you have to wait for re-routing, nether comparable transport conditions, to your concluding destination at the primeval opportunity or a return flight.

In exceptional cases, the airline may decide to limit or decline assist if it would cause farther delay to passengers waiting for an culling or a delayed flight.

Claim your rights!

Assistance in the consequence of filibuster at departure

If an airline expects that your flying will be delayed beyond the scheduled departure time, you are entitled to meals and refreshments, in proportion to the waiting fourth dimension, and 2 free telephone calls, emails or faxes. The point at which you lot are entitled to these rights depends on the length of the delay and distance of your flight equally follows:

• a filibuster of two hours or more for flights of ane,500km or less
• a delay of iii hours or more for intra-Community flights of more i,500km and for all other flights between ane,500 and 3,000km
• a delay of four hours or more for all other flights

Where the new expected deviation time is at least the twenty-four hours afterwards the initially scheduled departure time, yous are entitled to hotel adaptation and transport to and from the airport and your accommodation (if you need to stay overnight).

Airlines should offer you and provide assist free of charge while you look. In the event of travel disruption, you lot should make yourself known to the airline, to avoid a situation where you have to make your own arrangements. Airlines should also ensure, where bachelor, that accommodation is accessible for people with disabilities and their service dogs.

If aid is non offered and you paid for your own meals and refreshments, the airline should reimburse you lot, provided the expenses were necessary, reasonable and appropriate. Y'all should keep all receipts for this purpose. You lot merely have the right to assistance as long as you take to await for re-routing, under comparable transport weather, to your terminal destination at the primeval opportunity or a return flight.

In infrequent cases, the airline may decide to limit or decline assistance if it would cause further delay to passengers waiting for an alternative or a delayed flight.

Claim your rights!

Help in the event of denied boarding due to overbooking

Airlines should offer you lot and provide assistance costless of charge while you wait. In the issue of travel disruption, you should make yourself known to the airline, to avoid a situation where you have to make your ain arrangements. Airlines should too ensure, where available, that accommodation is accessible for people with disabilities and their service dogs. The assistance to exist provided includes:

• Refreshments
• Nutrient
• Accommodation (if you are rebooked to travel the next twenty-four hour period)
• Transport to your adaptation and return to the airport
• ii telephone calls, telex, fax messages or emails

If assistance is not offered and yous paid for your ain meals and refreshments etc., the airline should reimburse you, provided the expenses were necessary, reasonable and appropriate. You should continue all receipts for this purpose. You but have the right to aid every bit long every bit yous have to wait for re-routing, under comparable transport conditions, to your final destination at the earliest opportunity or a return flight.

In infrequent cases, the airline may decide to limit or turn down assistance if it would cause farther filibuster to passengers waiting for an culling or a delayed flight.

Claim your rights!

Reimbursement, re-routing or rebooking in the event of denied boarding

The airline must offer y'all, on a oneoff basis, a option between:

1. the reimbursement of your ticket and, if you take a connecting flying, a return flight to the aerodrome of departure at the earliest opportunity
2. re-routing to your final destination at the earliest opportunity or,
3. re-routing at a later appointment at your convenience nether comparable ship weather condition (i.e. 'rebooking'), subject to the availability of seats.

Equally soon equally y'all have called 1 of these three options, yous no longer accept rights in relation to the other 2 options. However, the airline may however have to provide compensation depending on the distance of your flying and the length of the delay past your original planned arrival fourth dimension.

• If the airline does not comply with its obligation to offer re-routing or return under comparable transport conditions at the earliest opportunity, it has to reimburse your flight costs.
• If the airline does not offer you the option between reimbursement and re-routing only decides unilaterally to reimburse your original ticket, yous are entitled to an boosted reimbursement of the price difference with the new ticket (under comparable transport atmospheric condition).
• If you booked an outbound and a render flight separately with different airlines and the outbound flight is cancelled, reimbursement is only due for the cancelled flight.

Even so, if the outbound and return flights are operated by unlike airlines, but were part of a unmarried reservation, in the event that the outbound flight was cancelled, y'all have the following rights:

• Bounty
• A option between the reimbursement of your entire ticket (outbound and return flights) or re-routing on some other flight for the outbound flight

Warning

Unless the terms and conditions of your ticket specify otherwise, you lot are not entitled to reimbursement or re‑rerouting if:

• y'all were denied boarding on reasonable wellness, safety or security grounds

• you lot did not have the required travel documents

Claim your rights!

Reimbursement, re-routing or rebooking in the event of cancellation

The airline must offering y'all, on a one off basis, a choice betwixt:

1. the reimbursement of your ticket and, if you lot have a connecting flight, a return flight to the drome of departure at the primeval opportunity
2. re-routing to your final destination at the earliest opportunity or,
3. re-routing at a later date at your convenience under comparable transport weather condition, subject field to the availability of seats.

Alarm

Because of the ongoing coronavirus pandemic, carriers are issuing vouchers you tin redeem later as an alternative to reimbursement.

In this case, as a passenger, you lot must always be given the choice between a cash reimbursement and a voucher.

Every bit soon as you have chosen i of these three options, y'all no longer have rights in relation to the other two options. However, the airline may still take to provide compensation depending on the distance of your flying and the length of the delay past your original planned arrival fourth dimension.

• If the airline does not comply with its obligation to offering re-routing or render nether comparable send conditions at the earliest opportunity, it has to reimburse your flight costs.
• If the airline does not offer you the selection between reimbursement and re-routing just decides unilaterally to reimburse your original ticket, you are entitled to an additional reimbursement of the price difference with the new ticket (under comparable transport atmospheric condition).
• If yous booked an outbound and a render flight separately with different airlines and the outbound flight is cancelled, reimbursement is only due for the cancelled flight.

If the outbound and return flights are operated by dissimilar airlines, simply were part of a single reservation, in the event that the outbound flight was cancelled, yous have the post-obit rights:

• Compensation
• A choice between the reimbursement of your entire ticket (outbound and render flights) or re-routing on some other flight for the outbound flying

Claim your rights!

Reimbursement and a render flight in the event of a long filibuster (5 hours or more) at divergence

If your flying is delayed at to the lowest degree five hours at departure, the airline must reimburse your ticket and, if you have a connecting flight, offer a return to the airport of departure at the earliest opportunity.

Claim your rights!

Reimbursement, re-routing or rebooking in the event of denied boarding due to overbooking

The airline must offer you, on a 1 off basis, a option betwixt:

1. the reimbursement of your ticket and, if you lot have a connecting flying, a render flight to the airport of departure at the earliest opportunity
2. re-routing to your final destination at the primeval opportunity or,
3. re-routing at a later date at your convenience under comparable transport conditions, subject to the availability of seats.

As soon every bit y'all have chosen one of these three options, you no longer take rights in relation to the other two options. All the same, the airline may even so have to provide compensation depending on the distance of your flight and the length of the delay past your original planned inflow time.

• If the airline does non comply with its obligation to offering re-routing or return under comparable transport conditions at the primeval opportunity, it has to reimburse your flight costs.
• If the airline does not offer you the option between reimbursement and re-routing but decides unilaterally to reimburse your original ticket, y'all are entitled to an additional reimbursement of the price difference with the new ticket (under comparable send weather).
• If y'all booked an outbound and a return flight separately with different airlines and the outbound flying is cancelled, reimbursement is only due for the cancelled flying.

Yet, if the outbound and return flights are operated by different airlines, but were part of a unmarried reservation, in the issue that the outbound flight was cancelled, you have the following rights:

• Compensation
• A selection between the reimbursement of your unabridged ticket (outbound and return flights) or re-routing on another flight for the outbound flying

Claim your rights!

Boggling circumstances - Cancellation

Extraordinary circumstances can lead to more than i cancellation or filibuster at the last destination. Examples of events defined as extraordinary circumstances are air traffic direction decisions, political instability, adverse weather conditions and security risks.

Situations which are not considered as extraordinary circumstances include:

• most technical issues which come to light during aircraft maintenance or are caused by failure to maintain an aircraft
• collision of mobile boarding stairs with an aircraft

Whatsoever strike that affects the operation of the airline may be considered as boggling circumstances. Notwithstanding, to be exempted from paying bounty, the airline must prove that: i) there is a link between the extraordinary circumstances and the delay or the counterfoil, and ii) the delay or counterfoil could not have been avoided even if all reasonable measures had been taken.

If the airline does not provide you with a satisfactory explanation, you tin contact your national dominancefor further assistance.

Boggling circumstances - Delay

Extraordinary circumstances can lead to more than one cancellation or filibuster at the concluding destination. Examples of events defined as extraordinary circumstances are air traffic management decisions, political instability, adverse weather atmospheric condition and security risks.

Situations which are not considered as extraordinary circumstances include:

• almost technical problems which come to calorie-free during shipping maintenance or are caused past failure to maintain an shipping
• collision of mobile boarding stairs with an shipping

Whatever strike that affects the operation of the airline may be considered as extraordinary circumstances. Yet, to be exempted from paying compensation, the airline must prove that: i) there is a link between the extraordinary circumstances and the filibuster or the counterfoil, and ii) the delay or cancellation could non have been avoided even if all reasonable measures had been taken.

If the airline does non provide yous with a satisfactory caption, you tin can contact your national authorityfor further assistance.

Claim your rights

If you lot think your rights have not been respected, there are several forms of redress you can tin can use. However you lot should always send your complaint to the airline first. You tin also consult your local European Consumer Centre for help and communication on issues related to air passenger rights.

Complain to the airline

You should always ship your complaint to the airline start using either the complaint form provided by the airline or the European union air passenger rights course.

Complain to national authorities

If you don't receive a reply from the airline inside 2 months or if you are not satisfied with the answer, you can lodge a complaint with the relevant national authorization in the country where the incident took place, within a reasonable timeframe. The national say-so should provide you with a non-binding legal opinion on how to keep with your claim.

Employ Alternative Dispute Resolution Entities (ADR) / Online Dispute Resolution (ODR)

You can also try to resolve your dispute using out-of-court procedures or an Culling Dispute Resolution entity (ADR). If you bought your ticket online, yous tin can submit your complaint via the Online Dispute Resolution (ODR) platform. ADR and ODR are only available to EU residents.

Going to court

You may wish to resort to formal legal action and present a claim for compensation under EU rules using the European Small Claims procedure. For flights operated past an European union airline, you can submit your claim either at the place of inflow or departure. The aforementioned rule applies to connecting flights, which are part of a single reservation, but which may be operated past unlike air carriers. Yous may also bring the affair before the courts in the state where the airline is registered.

If the airline is not registered in an EU country, yous can submit your case to the courts in the Eu state where your flight arrived, departed or continued. The time limits for bringing an action confronting an airline in a national courtroom are defined in accord with national rules on the limitation of deportment in each European union land.

Warning

Important data for people submitting a merits to a claims agency: Information detect on relevant Eu consumer protection, marketing and data protection law applicative to claim agencies' activities in relation to Regulation 261/2004 on air passenger rights.

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Source: https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm

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